Refund policy

At Onar Accessories, every creation is handmade and made with love and care. If there is still a problem with your order, we are here to help.

Product Returns

You have the right to request a return or exchange of a product within 14 calendar days from the delivery of the last item of your order, in accordance with Greek and European legislation on electronic purchases. The time limit is extended if the expiry date falls on a weekend or holiday.

For a return to be accepted:

  • The product must be in its original condition.
  • It must not have been used or washed.
  • It must be accompanied by its packaging and any tags.
  • You will also need the receipt or proof of purchase.


How to declare withdrawal:

  1. You can submit a return request directly through your account at: https://account.onaraccessories.comhttps://account.onaraccessories.com
  2. If you have completed your purchase with only a phone number (without email), use the link in your order confirmation SMS.
  3. Through the "Submit a withdrawal" link located at the footer of the home page of our site
  4. Alternatively, you can send an email to accessoriesonar@gmail.com with your name, order number and your request.

Non-Returnable Products

As all Onar Accessories products are handmade, returns are not accepted on:

  • Products that have been used or damaged after receipt
  • Discounted products are subject to the same return policy, unless otherwise specified at the time of purchase.
  • Gift Cards

Defective or Incorrect Products

If you receive an incorrect or defective product, please contact us within 48 hours of receipt by email with:

  • Name
  • Order number
  • Photos of the product

In this case, the return and replacement costs are covered by Onar Accessories.

Return Costs

Return shipping costs are the responsibility of the customer, unless:

  • The wrong product was shipped
  • The product is defective upon receipt

Refund

Once we have received and inspected the product, you will be notified by email of the return approval.

Refunds are made within 14 days of receiving the returned product, using the same payment method used to purchase. Please note that it may take some time for your bank or credit card company to process and send the refund.

Standard shipping costs for the original order will be refunded along with the value of the product.

If it has been more than 15 business days since we approved the returned product, please contact us at accessoriesonar@gmail.com.

Gift Cards

Onar Accessories Gift Cards are non-refundable and non-cancellable after purchase.

Also:

  • No refunds are made for purchased Gift Cards.
  • Gift Cards are not exchangeable for cash.
  • In the event of loss or theft of the Gift Card, Onar Accessories is not responsible for replacement or compensation.

By purchasing a Gift Card, the customer accepts the above terms.

Contact

For any issue regarding returns or exchanges, you can contact us at: accessoriesonar@gmail.com